ALPHALEO - RETURNS/EXCHANGE POLICY
Thank you for choosing Alphaleo! We want to ensure that your shopping experience is as smooth as possible. Please review our Returns/Exchange Policy below:
1. Hassle-Free Returns & Exchange:
- You have 7 days from the date of delivery to initiate returns or exchanges.
- Allow 5-7 days for the returned product(s) to reach us.
2. Reverse Pick-Up Services:
- We offer reverse pick-up services with a Rs 100 deduction per order.
- The deduction is a one-time fee, regardless of the number of items in the order.
3. Pick-Up Attempts:
- Pick-up will be attempted twice. If unsuccessful, you may need to self-ship to our company address.
- Reverse Pick-Up availability is based on your area pin code.
4. Cash on Delivery (COD) Orders:
- For COD orders, store credit will be provided within 1-2 working days from the return pick-up.
5. Product Condition:
- Please return products in the same condition as shipped.
- Refund will not be provided for products in poor condition or visibly worn.
6. Processing Time:
- Allow 7 days for returns to be processed and the refund to reflect in your bank account.
7. Payment Method Note:
- Refund/Bank transfer is applicable only for prepaid orders/online payments.
8. Non-Refundable:
- Shipping charges are non-refundable.
9. Customer Support:
- Contact us on Instagram @alphaleo.support or call us at +91 6364430800.
- Monday-Sunday, 10 am-8 pm. Pending queries will be prioritized the next day.
- We do not address customer queries on WhatsApp.
10. Cancellations:
- Cancellations are possible until the order is dispatched.
11. Hygiene Standards:
- Certain product categories, including accessories, masks, boxers, briefs, trunks, and perfumes, are non-returnable for hygiene reasons.
12. Refunds for Free Product Deals:
- Items purchased during BOGO Sale or similar promotions are not eligible for returns.
13. Self-Shipping for Returns:
- If your pin code is non-serviceable for reverse pick-up, self-ship to our warehouse.
- Use 'Speed Post' for reliable service, ensuring packaging mentions ORDER ID and registered mobile number.
14. Terms and Conditions:
- Bank details provided by the customer are final; any errors are not the brand's responsibility.
- Contact us within 24 hours if you receive an order delivery status but haven't received the package.
- Customers must take utmost care of the product(s) while in their possession.
15. Damaged Products:
- Contact us within 1 day of receiving damaged products via Instagram or phone.
- We will provide instructions for the return process.
16. Refund Process:
- Upon return, we will examine the product and notify you of your refund eligibility via email within 30 working days.
To initiate a Return/Exchange request, click here.
Thank you for being a valued Alphaleo customer! If you have any further questions, feel free to reach out to us.